Energy retailers have a responsibility to help customers who are struggling to pay their bills — not just with payment plans, but with genuine ways to help them bring their energy costs down. Green Moves partners with energy retailers, delivering this kind of support for householders in hardship across Victoria.
We work directly with your customers experiencing hardship to understand what’s driving their high bills, and give them a clear, realistic plan to use less energy and spend less money. No products to sell, no services to push — just independent advice that puts the household first.
Households trust independent advice, especially when money is already a source of stress. We’re not tied to any product or provider, so our recommendations are based purely on what the household actually needs — nothing more.
Our assessors take the time to listen. Often, households want to talk through more than just their energy bills, and every visit is approached with genuine empathy, patience, and compassion.
Since 2020, Green Moves has been assisting energy retailers across Victoria with hardship assessments — so this isn’t a new or untested service. It’s one we know how to run well.
Every partnership is tailored to what the retailer needs, but our support generally covers:
You give us the contact details of a household that needs support, and we organise a time to talk through their situation. Calls typically run 30 minutes to an hour, depending on what’s agreed with the retailer. We follow up with an email outlining the key things discussed, so the household has something to refer back to.
For households that need a closer look, we visit the property and assess the building itself — insulation, key appliances and how efficiently they’re running — and talk through the household’s concerns face-to-face. We follow up with a written report that sets out a clear, prioritised list of actions, split into no-cost, low-cost and longer-term improvements. For retailers wanting to go that one step further and provide a beneficial upgrade – we can specify that too.
For households where we need to pinpoint exactly where their energy is going, we collect interval metering data and reconcile it against actual appliance use. This means we calculate how much energy is being used for each key appliance in the home, reconcile it back to the energy bill use, and provide recommendations to reduce it. We follow up with a written report that includes quantified savings for recommended upgrades.
Some situations call for a more independent, closer look. We can scope these on a case-by-case basis.
We regularly run online sessions on energy efficiency, available to household customers or retailer support teams. We also have tailored tip sheets on various energy-saving actions and can tailor these to your specific needs.
There’s no cost to the customer – the retailer funds the assessment. All customer information is handled in line with the Privacy Act 1988 (Cth) and kept strictly confidential.
Energy retailers have obligations under Victoria’s Payment Difficulty Framework to support customers experiencing hardship — offering tailored payment plans, providing information on concessions and energy efficiency, ensuring customers are on the best available offer, and treating disconnection as an absolute last resort.
Some retailers go further than this baseline by funding independent home energy assessments for customers who need them most — helping households to bring their ongoing costs down, not just manage their arrears.
That’s where we come in: an independent, household-level service supporting energy retailers with their compliance and obligations involved in assisting hardship customers. Green Moves brings the energy expertise that strengthens your programs.
Every partnership is different, so pricing depends on the scope and scale of support you need. Get in touch, and we’ll put together a quote.
GloBird Energy has been working with GreenMoves since 2023 and has found them consistently helpful, responsive and a pleasure to work with. Their energy audit and assessment services have been a valuable support for our customers, particularly those who need practical guidance to better understand, manage and reduce their energy usage. What stands out most is their professional, customer-focused approach and their genuine commitment to finding practical solutions that make a difference.
We value the support they provide to both our team and our customers and would be very happy to recommend their services.
Paula
GloBird Energy
Green Moves provided a full energy audit report for my apartment. Danielle was very knowledgeable, professional and friendly throughout the process. The report Danielle provided was much more thorough than I expected and prioritised energy efficiency improvements based on the savings versus the upfront cost. Given various improvements possible, this was highly valuable and took the guesswork out of where to direct improvements. Further, the report detailed expected electricity use given the apartment’s appliances and highlighted a large portion of ‘unidentified usage’ that was tracked down to a secondary water heater that I was not previously aware of
Switching this off has halved my electricity usage!! I highly recommend Green Moves.
Dan Brooks
An amazing and very insightful service. The level of professionalism and extremely comprehensive report gave us many ideas in order to make improvements to our home.
Would highly recommend in order to reap the financial rewards of making your home that much better.
Rich Grealish
Stay informed on all the latest updates and developments.
Take charge of reducing your carbon footprint.
Get in touch with Green Moves today.
